How to complain
It is OK to complain
It is OK to complain.
Complaining will not hurt your supports.
You can ask someone to help you complain.
How to tell us
- Tell any Ellira worker.
- Call us on 1300 487 996.
- Email [email protected].
- Use the form on the complaints page.
You do not have to give your name.
What happens next
We tell you we got your complaint.
We do this within 3 business days.
We give you an answer in writing.
We do this within 20 business days.
You can complain somewhere else
You can complain to the NDIS Commission any time.
Call 1800 035 544.
Free help
For an interpreter, call TIS National.
The number is 131 450.
You can also ask an advocate for help.
Read our advocacy page.
If you need urgent help
If you are in danger call 000.
If you feel very upset you can call Lifeline: 13 11 14.
They listen any time.