We're now Ellira
Amity Mental Wellness and Victorian Disability Services are now one organisation, called Ellira.
If you already receive support from either of us, the important part is this: your supports, your workers and your schedule continue. It is the same people, doing the same work, under one name.
What this means for you
- You keep your existing workers wherever possible.
- Your supports stay the same — nothing is being reduced or stopped.
- Your days and times stay the same.
- Our phone number and email address stay the same.
- Your NDIS plan and your funding are not affected by this change.
- There is nothing you need to do today.
Because the organisation has changed, there is some new paperwork coming — a new service agreement in Ellira's name and the forms that go with it. We will bring it to you and go through it together, in your own time. Ask us as many questions as you like; we would much rather you asked than wondered.
If anything about your support does need to change in future, that is a separate conversation, and we will talk with you about it first.
Every participant has been written to directly about this, with an Easy Read version available and the offer of someone going through it in person. If you receive support from us and you have not had that letter, please call us on 1300 487 996 and we will put it right.
What has actually changed
From 31 August 2026, supports are provided by Ellira Pty Ltd (ABN 96 688 683 301). Two organisations that worked in neighbouring parts of people's lives — mental health support on one side, disability support on the other — are now one team.
That is the whole change. It is a change of name and structure, not a change of people or of the way support is delivered.
Your information and your privacy
Participant records move across to Ellira as part of this change, so the people supporting you have what they need to keep supporting you well. The way your information is protected, and who is allowed to see it, does not change.
Questions about your information are always welcome — ask your worker, call us, or email any time. If you would prefer your records did not move, you can tell us that too, and a Director will look at it personally and talk with you before anything of yours is moved. Our privacy policy explains how we handle information.
If something is not right
If you are unhappy about anything — this change, or your support in general — please tell us. You can speak to your worker, call 1300 487 996, or email [email protected]. We will acknowledge your complaint within 3 business days and give you a written outcome within 20 business days. Our complaints page sets out the full process.
You can also contact the NDIS Quality and Safeguards Commission at any time, on 1800 035 544 or at ndiscommission.gov.au. You do not need to tell us first, and it will not affect your support.
And if you decide you would rather work with a different provider, that is your choice and always has been. We will help you move without making it difficult, including talking with your new provider so nothing is dropped along the way.
For support coordinators, referrers and families
Referral pathways are unchanged — 1300 487 996, [email protected], or the referral form.
The practical difference is that mental health and disability support now sit with one team rather than two organisations. For a participant who needs both, that means one team that talks to itself, and no gap where a handover used to be.
Participants choose their own providers, and we work alongside the providers they already have. Our support coordination stays independent: we will always tell you where our interests sit, and we will never make a referral to ourselves the default. If you coordinate for someone we support and you want to talk any of this through, our coordinator page has the direct contacts.
Funding and registration
Self-managed and plan-managed plans are welcome. NDIA-managed plans too, once our NDIS registration is complete.
Ellira is not yet a registered NDIS provider — we are working toward NDIS registration.
If you would like this another way
There is an Easy Read version of this information, and we are happy to go through it with you over the phone or in person. Call 1300 487 996 or email [email protected] and we will arrange it.