Recovery at your pace, with someone in your corner.
A psychosocial recovery coach is a dedicated person who understands mental health and walks alongside you. They help you build the capacity and confidence to work toward the life you want, at a pace that's yours. Already have a support team? We'll work alongside them too.
Progress that's yours to define.
What a recovery
coach helps with
Recovery-focused support
Recovery planning & goals
Working out what recovery means for you, and mapping realistic steps toward the goals that matter.
Structure & routine
Building daily structure, healthy habits and the small routines that help you feel steadier.
Understanding your mental health
Making sense of your experiences and what helps - so you feel more in control of your wellbeing.
Connecting with support
Linking you with services, clinicians and community - and helping you navigate the systems around you.
Navigating setbacks
A steady presence through the harder days - recovery isn't linear, and you won't face the dips alone.
Building capacity
Growing your confidence and independence, so you rely on us less over time - by design.
What a recovery coach actually does, week to week
The NDIS created the psychosocial recovery coach role in 2020 specifically for people whose primary disability is psychosocial - recognising that mental health recovery needs something different from generic support coordination. A recovery coach is expected to hold a Certificate IV in Mental Health or Mental Health Peer Work (or bring equivalent significant experience), and their job splits into two halves that feed each other.
The first half is the recovery work itself: regular sessions - at your kitchen table, a café, on a walk, or by video - spent building the practical scaffolding of a life that holds up. That might mean working out what a manageable week looks like and building routines that survive bad days; rebuilding confidence for study, work or social contact one step at a time; developing early-warning signs and a plan for rough patches; or untangling a goal that feels impossible into pieces that aren't.
The second half is navigation: your coach knows both the NDIS and the mental health system, helps you get what you're entitled to from each, coordinates with your clinical team, and helps you prepare evidence for plan reviews so your funding reflects reality. When you're well, that's admin support. When you're unwell, it's the difference between supports holding together and everything falling over at once.
How coaching sessions are funded
Recovery coaching is funded under Capacity Building in your plan as "Psychosocial Recovery Coach" and billed against the NDIS Pricing Arrangements - itemised, transparent, no surprises. Most people use somewhere between one and three hours a week, adjusted as life changes; there's no minimum commitment with us, and your hours flex with what's actually happening rather than a fixed template. If your plan funds support coordination instead of coaching and you're wondering which fits, our plain-language guide to recovery coach vs support coordinator walks through it honestly.
Lived experience, on purpose
Many of our coaches and peer workers bring their own lived experience of mental health recovery - a deliberate hiring choice, not an accident. It changes the texture of support: no need to translate your experience for someone who's never been near it, no performing wellness to keep a worker comfortable, and hope that comes from somewhere real. Lived experience is paired with training and supervision, and with clear professional boundaries - this is skilled work, done warmly.
Recovery coaching also plays well with others. If you see a psychologist, a psychiatrist or a community mental-health team, your coach coordinates with them (with your consent, on your terms) rather than duplicating or contradicting the clinical work. And if you don't have clinical supports and want them, your coach can help you get connected - including to our own psychology team or to external providers, whichever fits you better.
Recovery coaching may suit you if…
You live with a psychosocial disability and want support focused on recovery.
You'd value a dedicated person who understands mental health in your corner.
You want to build capacity and work toward goals at your own pace.
Your NDIS plan includes recovery coaching or Capacity Building funding.
Coaching rooted in lived understanding - and connected to real clinical care.
Trauma-informed, always
Our coaches work in a way that's safe, respectful and led by you - never rushed, never judged.
Joined up with psychology
Because our psychologists are under the same roof, your coach and clinical team can work together when you want them to.
Matched to you, from day one
We get to know you
A free, no-pressure conversation about where you're at, what you want and how you like to be supported.
We match your coach
A recovery coach chosen for the right approach and the right fit - someone you feel comfortable with.
We follow your lead
Regular sessions that flex with how you're doing - building steadily, with room for the harder weeks.
Things people ask us first
Which NDIS budget funds psychosocial recovery coaching?
Recovery coaching is a Capacity Building support, usually listed as Psychosocial Recovery Coach in your plan. If your plan names support coordination instead, we can talk through the difference and what your current funding allows.
How is a recovery coach different from a support coordinator?
A recovery coach focuses on psychosocial recovery and building capacity, with more time spent understanding what steadies your day-to-day life. Support coordination focuses on using the plan, connecting providers and managing the moving parts. Some people have one, some have both.
Can sessions happen by telehealth or in person?
Yes. Recovery coaching can happen in person, by phone or by video, depending on what suits your needs, location and plan. The mix can change as life changes.
Will my coach work with my existing mental health team?
Yes, with your consent. Your coach can work alongside your GP, psychologist, psychiatrist, community mental-health team, support coordinator or family supports so everyone is working from the same picture. You choose what is shared and who is involved.
Ready to take the first step?
Make a referral or book a free intake call - we'll talk through how recovery coaching could work for you. No pressure, no obligation.